We want you to be completely satisfied with your purchase from MRMENSAPPARELZONE. If for any reason you are not entirely happy with your order, we offer hassle-free exchanges and returns subject to the following terms and conditions:
Exchanges
Eligibility
- Exchanges are allowed within 30 days from the date of purchase.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- We accept exchanges for size or color changes only. For a different item, please initiate a return and place a new order.
How to Exchange
- Contact Us: Reach out to our customer support team via email at support@mrmensapparelzone.com or through our Contact Us page to request an exchange.
- Provide Details: Include your order number, the item you wish to exchange, and the desired size or color.
- Receive Authorization: Once your exchange request is approved, we will provide you with a return authorization and further instructions.
- Ship the Item: Pack the item securely, including the return authorization, and ship it back to us.
Shipping Charges
- Customers are responsible for the shipping costs of returning the item for exchange.
- We cover the shipping costs for sending the exchanged item back to you.
Returns
Eligibility
- Returns are accepted within 30 days from the date of purchase.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
How to Return
- Contact Us: Reach out to our customer support team via email at support@mrmensapparelzone.com or through our Contact Us page to initiate a return.
- Provide Details: Include your order number, the item you wish to return, and the reason for the return.
- Receive Authorization: Once your return request is approved, we will provide you with a return authorization and further instructions.
- Pack and Ship: Pack the item securely, including the return authorization, and ship it back to us.
Refund Process
- Refunds will be issued to the original payment method within 5-7 business days after receiving and inspecting the returned item.
- Original shipping charges are non-refundable.
Important Notes
- Items purchased during promotional periods or with discount codes may be subject to special return conditions. Please refer to the promotion details for specific terms.
- For hygienic reasons, certain items like underwear, socks, and swimwear are not eligible for return unless defective or damaged upon receipt.
- We reserve the right to refuse exchanges or returns if the item does not meet our eligibility criteria.
If you have any questions or need assistance with your exchange or return, please don’t hesitate to contact us. Your satisfaction is our priority!